‘Tis the season for greetings. Greeting Updates, that is!
I know, the holidays seem to come earlier each year. I love the holidays but normally, I’d be the last guy to talk about how many shopping days there are before Christmas. In this case, though, we’re actually talking about how you communicate with your customers – a case near and dear to my heart – so I’m making an exception.
Is your phone system ready? Do you have a holiday business schedule? Do you have special greetings recorded and ready to play based on your holiday business schedule?
Whether it’s to schedule an appointment, order a product, or reach a particular person, your customers expect to be able to reach you by phone.
Want to get proactive? Most phone systems allow for the programming of special greetings and call routing for holidays up to one year in advance. That way, your callers will be greeted by the options and information that fit the situation no matter what day it is. But this requires planning. Contact us to set up a complimentary consultation by phone.
You may ask, what if I do nothing? If you do nothing, the phone system will do as it’s programmed. If no programming changes have happened since last year, your system will follow whatever programming exists from 2020. Christmas Eve and New Year’s Eve are on Fridays this year. The date of Thanksgiving shifts every year. Will last year’s programming work for you?
If you think this may be an issue, please reach out and we’d be happy to set aside some time to consult with you about your particular business needs this holiday season.
Your Trusted Technology Partner
Advocate One is a results-driven technology provider that focuses on delivering voice and data solutions for small businesses. Our mission is to provide an unmatched customer experience backed by top-notch IT support, enabling clients to better focus on their core strengths and services.
Find out how Advocate One can make your business more productive, your systems more secure, and your tech-related stress minimal. Feel free to get in touch with us; we are here for you!