‘Tis the season for greetings. Greeting Updates, that is!
I know, the holidays seem to come earlier each year. I love the holidays but normally, I’d be the last guy to talk about how many shopping days there are before Christmas. In this case, though, we’re actually talking about how you communicate with your customers – a case near and dear to my heart – so I’m making an exception.
Cyber-attacks have become an increasingly large problem for small and midsized businesses as each day passes. Technology advances have helped businesses over the last several years but cyber-attacks continue to become much more sophisticated. Small and midsized businesses have become inviting targets due to the lack of proper security implementation, shortage of a well-trained, full-time IT staff, and the inability to actively monitor and respond to threats. Gone are the days of a single layer of protection on the perimeter of a network.
Working remotely in the U.S. has been on the rise for several years. In 2015, 3.9 million people in the U.S. worked remotely. With the COVID-19 health crisis changing the work environment for many, 16 million people are now working from home, according to a April 2020 Slack survey. While this does provide a safer work environment for many during the pandemic, it does open the door to an increase in cybercrimes. Now more than ever, keeping the digital workplace secure is important.
Emergencies are a business’s worst nightmare, especially when an emergency is completely out of their control and drastically affects their continuity of business. An unexpected event can tear into cash reserves and even present a physical danger to property and the safety of personnel.
Many businesses, both large and small, use VoIP systems to handle their incoming calls. Because it is cost-effective to move long-distance and international calls to the internet, many have chosen to make the change to VoIP. The advantages of using a VoIP system also include improving customer service.
