Many businesses, both large and small, use VoIP systems to handle their incoming calls. Because it is cost-effective to move long-distance and international calls to the internet, many have chosen to make the change to VoIP. The advantages of using a VoIP system also include improving customer service.
As many workers have now moved to an online remote work environment, companies might find that some employees need more IT tech support than others, especially those who are new to the work-from-home routine. There are several steps that IT departments can take to take care of the needs of both experienced and non-experienced remote users.
Working remotely in the U.S. has been on the rise for several years. In 2015, 3.9 million people in the U.S. worked remotely. With the COVID-19 health crisis changing the work environment for many, 16 million people are now working from home, according to a April 2020 Slack survey. While this does provide a safer work environment for many during the pandemic, it does open the door to an increase in cybercrimes. Now more than ever, keeping the digital workplace secure is important.