Emergencies are a business’s worst nightmare, especially when an emergency is completely out of their control and drastically affects their continuity of business. An unexpected event can tear into cash reserves and even present a physical danger to property and the safety of personnel.
Many businesses, both large and small, use VoIP systems to handle their incoming calls. Because it is cost-effective to move long-distance and international calls to the internet, many have chosen to make the change to VoIP. The advantages of using a VoIP system also include improving customer service.